Bouncing Game FAQ — Answers to All Your Questions

Under bouncing game's policy, each individual is permitted one account only manage. If multiple accounts are found under the same person, all accounts may be suspended and balances forfeited. This rule is strictly enforced to ensure fair play.

KYC (Know Your Customer) is the identity verification process. To make withdrawals on bouncing game, you'll need to submit a photo of your NID or passport along with a selfie. This is done to protect your account and prevent money laundering. Verification is typically completed within 24 hours.

Yes, once you've registered on bouncing game and verified your mobile number or email, you can deposit and start playing right away. However, KYC verification is required before you can make a withdrawal. Most games also have a demo mode so you can try them out without any deposit.

Your email, mobile number, and contact address can be updated from Account Settings — each change will require OTP verification. If you need to update your name or date of birth after KYC verification has been completed, you'll need to contact the support team for assistance.

To close your account, email support@bouncinggame.com or reach out via live chat. You can withdraw any remaining balance before the account is closed. A self-exclusion option is also available as part of our responsible gaming commitment — for more details, Responsible Gaming on the page.

bouncing game is exclusively Available to users aged 18 and above Age is verified at registration and confirmed again during KYC. Any account found to belong to a minor will be closed immediately.

There is a "Referral Code" field on the registration form. Enter the code from your friend — once registration is complete and your first deposit is made, both accounts will receive a bonus. Referral codes cannot be added after registration, so make sure to enter it at sign-up.

on the login page Click the "Forgot Password?" link and enter your registered mobile number or email — an OTP will be sent to you. Verify the OTP, then create a new password. The entire process takes under 5 minutes.

Go to Account Settings > Security. Click on "Two-Factor Authentication" and activate it using your mobile number or an authenticator app (Google Authenticator). Once 2FA is enabled, you'll need to enter an additional code each time you log in — it's the best way to keep your account secure.

Consecutive 5 times Entering the wrong password will temporarily lock your account for 30 minutes. After that, you can try again. If you suspect someone is attempting to access your account without permission, contact support immediately.

When you first install the bouncing game app, log in with your username and password. After a successful login, the app will prompt you to enable fingerprint or Face ID. You can also turn this on anytime via Settings > Security > Biometric Login. Download the App।

bouncing game sends an alert notification to your mobile or email whenever a login is detected from a new device or location. You can also go to Account Settings > Active Sessions to view and terminate any active logins on other devices.

You will be automatically logged out after 30 minutes of inactivity on the browser, or 1 hour on the mobile app. If "Remember Me" is enabled, you'll only need your password next time. Never enable this option on a shared device.

bouncing game currently bKash, Nagad & Rocketdeposits are supported. Bank transfer and select crypto methods are also available on a trial basis. New payment options are added regularly — check the cashier page for the latest updates.

The minimum deposit on bouncing game is ৳500. A minimum first deposit of ৳1,000 is required to claim the welcome bonus. There is no maximum deposit limit, though large transactions may require additional verification.

Deposits via bKash, Nagad, and Rocket are usually processed a few seconds to 5 minutes is credited to your account. Bank transfers may take 1–3 business days. If funds haven't arrived within 15 minutes, contact support with your transaction ID.

bouncing game does not charge any deposit fees. However, mobile banking operators (bKash, Nagad, Rocket) may apply their own transaction charges, which typically range from 0.5% to 1.5%.

Yes, if a deposit fails for any reason, the amount is automatically returned to your mobile banking account — usually within 1–24 hours. If more than 24 hours have passed, contact support with your transaction ID.

bouncing game requires all deposits to be made from a mobile banking account registered in the account holder's own name. Using a third-party account may cause complications during verification and could result in withdrawals being put on hold.

The minimum withdrawal amount at bouncing game is ৳500. Withdrawal requests below this amount will not be accepted. The maximum daily withdrawal limit depends on your account verification level — fully KYC-verified accounts have a higher limit.

Standard Withdrawal Request 1–4 hours to process. Requests made between midnight and 6 AM may be processed the following morning. Large first-time withdrawals may require additional verification, which can take up to 24 hours.

If your withdrawal hasn't been processed after 24 hours, first check that your KYC verification is complete. Then confirm that any wagering requirements have been met. If everything looks fine, reach out via live chat or email support@bouncinggame.com with your transaction ID.

No, bonus balance cannot be withdrawn directly. Each bonus comes with a Wagering Requirement applies (e.g., you must wager 20–30x the bonus amount). Once the requirement is met, your winnings are converted to real balance and can then be withdrawn.

bouncing game does not charge any withdrawal fees. However, your mobile banking operator's own charges may apply. You get one free withdrawal per day — subsequent withdrawals may incur a small processing fee.

Withdrawal requests with a "Pending" status can be cancelled from the Cashier page. Once a request moves to "Processing", it can no longer be cancelled. If cancelled, the funds will be returned to your bouncing game wallet.

For your first deposit after registering on bouncing game, 100% Welcome Bonus available (up to ৳5,000). You'll also get daily free spins and cashback offers during your first week. Check the Promotions page for the latest bonus details.

A wagering requirement is the condition that determines how many times you must bet your bonus before you can withdraw it. For example, a ৳1,000 bonus with 20x wagering means you need to place ৳20,000 in bets. Slots generally count 100% toward wagering, while table games may count less.

When you log in daily, a "Daily Reward" pop-up appears on the bouncing game homepage. Simply click it to claim your bonus. Some bonuses are credited automatically, while others need to be claimed manually. Visit the Promotions page to see all active offers.

Refer a friend and earn a bonus after their first deposit — Up to ৳500 You'll receive a referral bonus, and your friend will get a welcome bonus plus additional referral benefits. You can find your referral code in the "Refer & Earn" section of your account settings.

Yes, every bonus on bouncing game has an expiry period. Deposit bonuses generally need to be used within 7–30 days. Daily bonuses expire within 24 hours if not claimed. The expiry period for each bonus is stated in its terms and conditions.

Generally, only one bonus can be active at a time. However, in some cases free spins and a deposit bonus can run simultaneously. For more details on bonus stacking, Terms & Conditions or ask our support team.

bouncing game offers slots, Live Casino, table games (roulette, blackjack, poker), crash games, Sports Betting, lottery, and virtual sports. A total of 1,000+ Games Yes, new games are added every week — New Games on the page.

bouncing game runs two lottery draws every day — at 2:00 PM and 9:00 PM. The weekly Mega Draw takes place every Friday at 10:00 PM. Ticket sales close 30 minutes before each draw. Lottery Page to purchase tickets.

Yes, bouncing game uses third-party audited RNG (Random Number Generator) All game outcomes are independent and not influenced by previous results. Using Provably Fair technology, you can verify the result of any round yourself.

Yes, all bouncing game titles are fully supported on both mobile browsers and the app. The app is available for both Android and iOS, with faster game loading and a built-in battery-saving mode. Download the App।

If you get disconnected, bouncing game saves the state of that round. Once you reconnect, you can pick up exactly where you left off. In Live games, if the connection drops after your bet has already been recorded, the result will be settled accordingly.

Yes, you can play games on bouncing game using a voucher. Redeem your voucher code in the Cashier section and the value will be added to your account balance, which you can then use on any game. To see the full list of vouchers and codes, Voucher Page here.

There are three ways to reach bouncing game support: Live Chat (button located at the bottom-right of the site, active 24/7), Email (support@bouncinggame.com, typically responds within 2–4 hours) and FAQ Page (You'll find answers to most common questions right on this page.)

bouncing game operates under an international gaming licence and undergoes regular third-party security audits, with strict responsible gaming policies in place. To learn more, About Us on the page.

Self-exclusion is a tool that lets you take a break from gaming for a set period. Go to Account Settings > Responsible Gaming to set a self-exclusion period ranging from 1 day to 6 months. For more details, Responsible Gaming on the page.

The bouncing game app is available directly from our Download Page from there. You'll find the APK file for Android and the App Store link for iOS. The app is completely free and offers a faster, smoother experience than the browser.

bouncing game never sells your personal information to third parties. All data is secured with SSL encryption. To learn more about how your information is collected and used, Privacy Policy here.